FREQUENTLY ASKED QUESTIONS
Ordering & Services FAQ
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How can I place or modify my order?
Visit here to place a new order or add to an existing one.
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What services and packages do you offer?
We specialize in Residential, Commercial, and Bulk Rentals for orders of over 200+ boxes, as well as Student Storage. Each box package comes with labels, a 4-wheel dolly, and a rental period of 1-2 weeks. For larger packages, consider adding an extra dolly. Learn more about our packages & pricing.
All deliveries and pick-ups are executed by professionally trained movers from BEK Moving Co.
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What's the duration of the rental period?
The standard rental period is one week. Three or four-bedroom packages come with a two-week rental. Extensions are available weekly.
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Do you offer moving or packing services?
While we don't, our sister companies, BEK Moving Co.and BEK Moving Equipment and Supplies, cater to all your moving and packing needs.
Storage & Packing
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What items can I store or pack in the boxes?
Our green boxes are designed to carry a range of items, from clothing, linens, toys, to office supplies and garage tools. They're especially suited for larger miscellaneous items that might not fit well in conventional boxes.
While they can accommodate kitchen storage items like pots and pans, and even books, it's essential to be cautious about the weight – a box filled with books can exceed 100lbs. We advise against overloading them or using them for very fragile items like glassware. For such delicate items, traditional cardboard boxes might be more appropriate.
Large items like furniture, bikes, and dorm-sized fridges are also storable. We request fridges be defrosted 24 hours in advance.
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How long can I store my items, and can I access them?
We offer student storage solutions ranging from a semester to a year. Access is only available upon scheduled delivery.
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What if a box gets damaged?
Minor wear is expected. If a box is rendered unusable, a $21.99 replacement fee applies.
Delivery & Pickup
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What areas do you service, and what if I'm outside the service area?
We serve those in St. Louis, St. Charles, and surrounding areas. For those outside our service area, you can pick up boxes from our office or incur a higher delivery/pick-up fee.
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How does delivery and pick-up work?
We charge $50 for professional delivery and pick-up. Partnering with BEK Moving Co. for your move waives this fee. Deliveries and pick-ups are available Monday to Friday, 8 a.m. to 4 p.m., and Saturdays 8 a.m. to 12 p.m. upon admin approval. We are happy to work around class times, flights, work, etc.
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Do I need to be present during these services?
Someone should be present to sign off. With prior approval, boxes can be left outside for pick-up, weather permitting.
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How can I modify my delivery or pick-up date?
Respond to your confirmation at least three days before the scheduled date.
Payments & Contact
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How do I handle payments?
We accept cash, checks, and cards. Payment methods vary based on the type of order.
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Who should I contact for queries?
Reach out via our phone number, email, or contact us online. We're here to assist you.
Miscellaneous
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What size are the boxes?
The exact dimensions are 2.5 Cubic Ft, 27L x 17W x 12H for a single box. Our boxes are equivalent to a standard medium cardboard box.
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Are the boxes waterproof?
No, but they are water-resistant! We recommend using the green boxes for your cleaning products or kitchen liquids. However, we cannot guarantee that fluid will not escape if spilled.
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How do I fill out my inventory form?
Contact us for more information about inventory forms.
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Can someone else be present during deliveries or pick-ups on my behalf?
Yes, roommates who also rented boxes can represent both parties. Otherwise, they can sign upon request.